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CDI
Expérience : 5 à 10 ans
Belgique - Brabant - Bruxelles
Energie
Description du poste
What you will be doing :
You will act as a senior customer success engineer for our SaaS solution and you will operate at the intersection of sales and R&D. You will be responsible to technically convince top prospects, onboard them and make them successful while at the same time streamlining the process between Operations, Sales and R&D.
Automation and standardization are key to the growth of our SaaS business and their implementation will be essential for our success. You carry a critical mindset that detects automation and standardisation possibilities during your daily work and you steer those possibilities to successful implementation.
Day-to-day you will aim to:
Understand the customer needs and convey the value proposition of our SaaS solutions to them. You drive the customer from A to Z through the technical buying cycle.
Translate these needs into opportunities to improve our product in close cooperation with R&D.
Gather and analyse the use cases of customers and map them into the industry standard processes in our SaaS solution when deploying our solutions to enable maximum productivity for the customer.
Stay in close contact with our top customers to capture feedback, increase customer success and create opportunities for upselling.
Streamline and optimise the process between Sales, Operations and R&D for maximum efficiency and scalability.
Automate the large scale deployment of our SaaS solution for scalability
In this position you report directly to the director of Operations and work closely with the Sales, Marketing, and R&D team.
Profil recherché
Our ideal candidate
We are looking for a bright engineer with a commercial mindset and good communication skills. You will be able to make a difference from day one and a “get things done” mentality will be highly appreciated.
You have a Master in Information Technology or Engineering or you have an equivalent of this requirement in working experience
You have an experience of over 7 years in an Operations position within a high growth environment. A suitable candidate will also have diverse experiences in the fields of pre-sales, project management, business process mapping and preferably in a SaaS environment
You have experience with ABC communication protocols and ABC SCADA systems.
You demonstrate exceptional technical skills and a rich blend of commercial, analytical and strategic talents in order to create success with prospects and customers
You've learned to walk the tightrope between hands-on pragmatism and strategic projects, while juggling day-to-day requests and team availabilities
Full professional proficiency, spoken and written, in French and English. Other languages (e.g. Dutch) are an asset.
What we offer in return
Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services
Furthermore:
Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
Flexibility in our open-minded company.
Home working (2 days per week)
An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.
Location: Brussels, Belgium
3E
Kalkkaai 6 Quai à la Chaux
1000 Brussels
Belgium
Actu-Environnement
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CDI 
Expérience : 5 à 10 ans 
Belgique - Brabant - Bruxelles 
Energie 
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