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Services Leader H/F

Publiée le 09/03/2018

Description du poste

Role Summary/PurposeKey Senior Leadership role responsible for the successful deployment and piloting of all Engineered System (ES) Services within France , reporting to the Europe Services Leader. Provides direct oversight, leadership and direction to the complete Field Services teams in order to ensure that operating plan targets are met or exceeded in a safe and compliant manner. Leads all Regional Service Management, Field Service/ Area Management and associated groups within the region.He/she will have to define the global strategy for his/her area in collaboration with the commercial team.

Essential Responsibilities

• Lead a safe and compliant workforce to deliver an industry defining services Organization
• Partner with Customers, Commercial, CF+E, Product Management and
• Global Fulfillment teams to drive growth and profitability
• Lead team to execute all Service Centre and Field Service operations within the region
• Project fulfillment demand to ensure adequate resource supply within territory.
• Manage training needs to ensure effective skill set, balance, geographic support, and employee development.
• Demonstrate talent and capability growth within the region.
• Responsible for all Fulfillment operational metrics within the region, including but not limited to, Environmental, Health and Safety, Quality of Service, Utilization, Cost, Continuous improvement and Compliance.
• Request, Review and Compile data from Customer surveys to drive continuous improvement and best practice sharing.
• Responsible for all plant assets, fleet assets, preventative and corrective maintenance, asset refurbishment and reliability in partnership with Global Asset Teams.
• Responsible for initiating and leading all expansion and restructuring activities within the region.
• Interface with Global Fulfillment teams to drive best practice in field services management, project management, lifecycle fulfillment and digital excellence.
• Develop strong Logistics/COE functions in region to drive Excellence in delivery, asset entitlement and billing
• Participate to build the commercial strategy in his/her area of responsibility, participate to strategic negotiations and particularly for renewal of contracts. He/she is part of go/no go decisions and key commercial orientations.
• The country manager may have complementary activities in his/her skill of competences in order to support the company development.

Profil recherché

• University degree/certificate for Engineering, Science or similar technical field and relevant work experience in water treatment field or equivalent knowledge and experience.
• Relevant supervision / leadership experience.
• Able to prioritize, organize work, and meet deadlines.
• Demonstrated resilience and tenacity attributes.
• Able to multitask, provide direction and address issues.
• Strong verbal and written communication skills and influencing skills.
• IT skills with MS Office,
• SAP and ability to learn other software applications.
• Ability to work in and lead crossfunctional teams in a matrix environment for success – strong influencing skills and ability to communicate vision.
• Demonstrated Program/Project management skills.
• Experience and knowledge of water treatment systems and equipment. UF, RO, EDR, EDI, pumps, motors, FDA, filtration, and chemical feed systems.
• Ability to travel, as needed more than 25% of time.

Desired Characteristics

• Ability to communicate at executive level with concise verbal and written communication skills.
• Computer proficient with ability to learn other software applications.
• Experience in Field Services Leadership
• Experience with water treatment equipment.
• Individual must promote teamwork environment and be a positive force on the team.
• Experience managing a dispersed workforce.
• Customer focus, clear thinker, and detail oriented.
• Strong candidate identified; qualified candidates are still encouraged to apply.

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