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Publiée le 25/04/2022
After Sales Service Technician (M/F/D) H/F

CDI 3 à 5 ans France - Auvergne-Rhône-Alpes - GRENOBLE

> Le poste

Mission :
Reporting to McPhy's After Sales Service Manager Group, you will carry out remote or on-site interventions as well as maintenance of hydrogen production equipment (electrolysers) and hydrogen refueling stations.

Main responsibilities :
- Manage all customer requests;
- Intervene remotely or on site for the after-sales service;
- Write up intervention reports;
- Proactively follow up on customer service tickets.

> Le profil recherché

Main skills :
- Participate in the implementation and improvement of the After Sales Service;
- Set up the follow-up supports for the traceability of the after-sales service activities;
- Write the after-sales reports;
- Intervene on customer site for after-sales operations;
- Participate in the continuity of supply of the after-sales service supplies;
- Participate in the implementation of QSE documents (procedures, modus operandi...) related to the missions;
- Report incidents and weak signals;
- To make REX equipment to allow continuous improvement.

Your profile :
- Interest in Hydrogen Energy;
- Sense of customer service in oral and written form;
- Rigor and organizational skills;
- Versatility;
- Curiosity and ability to develop creativity;
- Autonomy;
- Communication skills both orally and in writing, from spelling to the elaboration of documents intended for clients;
- Sense of quality at all levels of the value chain.

Required knowledge :
- Technical training of HND/Bachelor level or equivalent;
- Technical English is mandatory;
- German or Italian are a plus.

Others :
- Full time position on permanent contract
- To be filled as soon as possible
- Remuneration according to experience
- Position based in Grenoble; in a first instance, occasional travel to our testing site in Drôme (45 min from Grenoble) is to be expected until the premises are moved end of 2022
- Travel to customer sites is expected, up to 60-80% of working time, in France and abroad (especially in Germany)

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As a leading industrial player in hydrogen production and distribution equipment since 2008, McPhy contributes to the global development of green hydrogen as a solution for the energy transition. By its nature, our business model depends on supporting national and European clients active in industry, mobility, and energy, in their efforts to decarbonize their activities.In a context of rapid growth, we are looking for talents to support the company's scale up.
Reveal your talents in an international, innovative and dynamic environment Join us

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