Description du poste

Present on 5 continents with 80 000 employees across the world, SUEZ Environnement is an industrial services and solutions company specializing in securing and recovering resources. SUEZ Environnement Water treatment solutions proposes water treatment solutions for the production of drinking water, seawater desalination, sludge treatment, wastewater purification and recycling to ensure the future sustainability of these resources. Our employees of this activity contribute to the design, construction, operation and financing of water treatment plants and systems.

The world leading supplier of equipment systems, the Purification and Disinfection Business Unit provides equipment and systems in municipal and industrial applications, and uses technologies of ozone, UV and membrane. Its offering range from small standard equipment sales to multi-million Euros contracts for complete plans or systems.

Present on 5 continents with 80 000 employees across the world, SUEZ Environnement is an industrial services and solutions company specializing in securing and recovering resources. SUEZ Environnement Water treatment solutions proposes water treatment solutions for the production of drinking water, seawater desalination, sludge treatment, wastewater purification and recycling to ensure the future sustainability of these resources. Our employees of this activity contribute to the design, construction, operation and financing of water treatment plants and systems.

 

The world leading supplier of equipment systems, the Purification and Disinfection Business Unit provides equipment and systems in municipal and industrial applications, and uses technologies of ozone, UV, membrane. Its offering range from small standard equipment sales to multi-million Euros contracts for complete plans or systems.

We are looking for our Customer Care Manager – Europe Middle East- India- Africa Platform

Based in France (Rueil-Malmaison), the Customer Care Manager  EMEIA and will directly report to the Sales Director EMEAI. He will proactively oversee and manage the day-to-day tactical/support between his team and its Customers, ensuring that services meet contractual obligations and that all operational aspects of the relationship, including future business requirements, are effectively and efficiently maintained.

He will support the Sales Director in the development of the business in order to increase the profitability of the entity.

Main Accountabilities : Customer Relations and Satisfaction
Ø  Maintain full awareness of issue status with customer and act on their behalf to ensure timely resolution.
Ø  Responsible for monitoring, analyzing and communicating customer performance trends, contractual service level agreements, contractual obligations and customer satisfaction.
Ø  Initiate, oversee and monitor progress of Customer projects from conception to completion.
Ø  Analyze quality of service, report results & develop action plans for implementation and continued review.
Ø  Provides strong leadership to achieve an overall improvement in performance, based on mutually determined goals, and assist in managing to lower and or contain costs.
Ø  Continuously works to improve the operational efficiency, effectiveness and service quality of all training, implementations and support teams in a fair and consistent manner.
Ø  Manage his team (by recruiting, training, assigning, scheduling, coaching, planning and reviewing compensation actions).
Ø  Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; identifying customer service trends; determining system improvements; implementing change.